Payment Terms:

If you provide HostVertex your credit card information, you authorize HostVertex to automatically charge your credit or debit card for charges that apply to your account.  You are responsible for directly updating, or notifying HostVertex, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within seven (10) days of the Account Statement Date.  If payment is not made within those 10 days, and they have not responded to any of our credit card failure notices, then their account is immediately suspended.  The client then has seventy two (72) hours to pay their account in full before the account is deleted from our server and billing system.

In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.

Billing Cycle:

All client billing cycle are based on the day that you signed up for service initially.  The client will receive an invoice every month on the day that their account becomes due.  The full amount due will then be charged within 24-48 hours of this monthly invoice.  Failure to pay your invoice within 10 days will cause the account to be terminated.

Account Cancellation:

For clients that wish to cancel their hosting account with HostVertex, please simply submit a cancellation request ticket in the hosting client login area.  Please include the domain name to be cancelled, your customer ID, the reason for cancellation and a number in case we need to get in touch with you.  Cancellation requests submitted via email cannot be accepted for security reasons.

Cancellation requests must be received by HostVertex a minimum of ten (10) days prior to the end of your Billing Cycle.  Cancellations submitted later than this time may result in automatic renewal of your hosting plan.  Cancellations become effective on the day processed by HostVertex. HostVertex is unable to cancel your account effective for a future date.  HostVertex will confirm the cancellation request when it is processed.  If you do not receive a confirmation, please contact HostVertex as soon as possible.

HostVertex does not monitor, and will not automatically cancel plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to HostVertex services.  Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account.  HostVertex reserves the right to cancel any account, at any time, without notice, for any reason HostVertex considers appropriate.

All cancellations will occur promptly, so please make sure that you have already backed up all of your files locally.

30 Day Money Back Guarantee:

Each of HostVertex's shared hosting plans carry a 30 day unconditional money back guarantee.  If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance upon plan cancellation.  The following services do not qualify for the 30 Day Money Back Guarantee:  additional items and services;  domain name registration;  and overage fees.

If your account is ten (10) days past due and you have not responded to any of our failed credit card notices, you will receive a suspension notice via email to the address we have on file.  You will not be able to access your site via the web or your files via FTP or via the control panel.  You will have to update your account to a new credit card and pay your balance due in full before your access is granted back.

If your account is 13 days past due and you have not responded to any of our failed credit card notices, you will receive a deletion notice via email to the address we have on file.  Your account and all files associated with it will be completely removed from the server at this time.  If you have not paid for your domain name, then HostVertex becomes the sole owner of the domain. HostVertex will not be held liable in any way, shape, or form for damages caused by loss of data.

Additional Charges:

Returned (NSF) Checks - HostVertex charges a $25.00 fee for returned (NSF) checks.  Customers that issue an NSF check will be required to submit future payments with a certified check or money order.

Taxes:

HostVertex will not be held liable for any taxes or additional fees that are to be paid in accordance with, or due to, purchases made by the customer. It is solely the customer's responsibility to handle all taxes and fees that are associated with our service.